S1E44: Engaging Hotel Teams Authentically with Frauke Aoun
In this episode, Host Tiffany McGrath hears from Frauke Aoun on how to engage hotel teams authentically when it comes to implementing sustainable hotel operations.
In this episode, Host Tiffany McGrath hears from Frauke Aoun on how to engage hotel teams authentically when it comes to implementing sustainable hotel operations.
Host Tiffany McGrath hears from Monica Tofilis on how setting sustainability standards and assurance practices can drive genuine change in the hospitality industry.
Francesca Bennardo shares her insight with host, Tiffany McGrath, on Green Key certification for hotels.
Dr. Aurora Dawn Benton is the Founder of Astrapto, which offers courses, coaching, and consulting to advance sustainability in hospitality, events, travel, and other service industries.
Her passion is to make sustainability practical and positive for anyone passionate about driving positive impact through their organizations and supply change. A few of the questions we discuss in the episode are:
Where do I begin on Sustainability?
What is the advice to sustainability consultants?
Is there a need for the role of
Chief Sustainability Office?
Should hotels take Green Certification? What to consider when taking up any certification?
What is the first step to Benchmarking for hotels?
What are the characteristics required to be a Sustainability Champion?
My favourite quote from the episode is, “sustainability is a journey, not a destination”.
Listeners to the episode have a unique discount code for courses at Astrapto Academy. Listen in to get your discount code.
Sustainable Hospitality Alliance brings together engaged hospitality companies, and uses the collective power of the industry to deliver impact at scale. They assist with measurement and benchmarking for Carbon, Water consumption, Guidance for Human Rights, Youth Employment. They have some of the excellent resources and reports backed by science.
Raquel Noboa has worked in hospitality for over 23 years, and her own Green Journey began at Hotel Doolin in 2012. She was working there as the Sales & Marketing manager, when the Hotel decided to start a Green Hospitality program. Within 2 years implementing the program, the hotel reduced their Energy by 30%, waste by 40% and water by 25%. Raquel then started Fifty Shades Greener with a mission to embed Environmental Education to businesses, communities and the younger generations. They currently license training courses to governments, public agencies and universities.
Have you wondered if there was a Sustainability Benchmarking report of your hotel (like the STR)?
Yes, it exists and is called CHSB (Cornell Hotel Sustainability Benchmarking Index).
This episode is for everyone in hospitality, to get a 30 minute easy-going sustainability 101 lesson with Prof. Dr. Willy Legrand, professor of hospitality management at IUBH International university, Germany. He is also the lead author of Sustainability in the Hospitality Industry: Principles of Sustainable Operations, a leading textbook with a 4th edition coming out in 2021.