Absolutely, the Telkonet’s Rhapsody and EcoSmart networks are secure. All the data gathered by the collection of Rhapsody devices is transmitted to the Rhapsody software hosted by Amazon Web Services through a highly secure protocol. Regular checks, security/ vulnerability updates, and data backups ensure the ongoing availability of the service. EcoSmart devices communicate using the Zigbee communication protocol. Zigbee and Wi-Fi share the same 2.4 GHz band. However, Zigbee will not interfere with Wi-Fi connections. Zigbee channels can squeeze in between the large Wi-Fi channels without interference. We use channels 15, 20, 25 and 26. Zigbee products have been designed to be immune to RF interference, the standard has 16 channels in the global 2.4 GHz frequency band, giving it plenty of room to inter-operate successfully with other systems operating in the same range.
Telkonet thermostats can control most PTAC, fan coil, and VRF units.
As a rule, Telkonet thermostats do not need supplemental occupancy detectors, since their built-in PIR sensors are correctly calibrated and strategically placed in the room. There are generally two exceptions: additional occupancy detectors are recommended in large spaces, and in spaces with multiple rooms (such as a living space and a separate bedroom). Telkonet door contacts can also serve a different purpose: they can detect patio doors and windows that have been left open. With this information, you can configure alerts to be issued, and you can trigger events, such as turning off air conditioning until the door or window is closed.
After your Telkonet system is installed, we will conduct a personalized training session with your group, typically via webinar. Your success is our success, so we will make sure you’re comfortable with your new system before completing the session. We also provide installation and maintenance guides for our products and platform, and online tutorials and videos.
Yes, our experienced support team is available for all customers with support subscriptions. The team is located in our Dubai and also in Waukesha, Wisconsin headquarters, alongside our development engineers, project managers and firmware developers.
We get it. An energy management system is an investment. However, there is no need to forego an energy management system altogether. We offer stand-alone thermostats. Our thermostats (and occupancy sensors, for that matter) can be installed as stand-alone devices, and in the future, you can add the Telkonet network. That’s one of the benefits of Telkonet thermostats: they can grow with you
As you may be aware, running your air conditioner can reduce humidity. The problem is that air conditioning only runs until the room reaches a certain temperature, regardless of the humidity. Telkonet thermostats, on the other hand, control humidity using a “Refresh Cycle”. When a room is unoccupied, our thermostat instructs the HVAC unit to aggressively cool the room, not to a specific temperature but rather, to a pre-defined level of humidity. As long as the room is unoccupied, the HVAC unit is working to control humidity. Then when the occupant returns to her room, the temperature returns to her preferred set point within a predefined number of minutes (8 minutes, for example). It’s an intelligent compromise between a mold-free environment, guest comfort and energy savings.
Yes, we provide high and low voltage, and they’re all in one thermostat! Whether your project calls for 18v or 277v, Telkonet thermostats can accommodate it. And no special orders required. This is one instance in which one size really does fit most.