Effective Date: January 2026
Version: 2.0
Review Cycle: Annual

1. Our Commitment

Sustainability Kiosk is committed to advancing responsible and sustainable practices within the hospitality industry. As a purpose-driven platform operating through Connect, Consult, and Educate pillars, we embed CSR into our operations, partnerships, and stakeholder engagement to create measurable environmental, social, and economic impact across the Middle East hospitality ecosystem.

2. Environmental Responsibility

Commitments:

• Promote data-driven sustainability solutions delivering measurable improvements in energy, water, waste, and carbon performance
• Support climate action, circular economy principles, and responsible procurement adapted to Middle East conditions
• Combat greenwashing through transparency, verification, and evidence-based claims
• Advocate for nature-positive practices including biodiversity protection

KPIs: Hotels implementing solutions | Aggregate environmental reductions achieved | Verified credentials
of featured partners

3. Social Responsibility

Commitments:

• Empower hospitality professionals through accessible training, workshops, and knowledge-sharing
• Champion diversity, equity, and inclusion across content, events, and partnerships
• Collaborate only with partners demonstrating responsible labor practices and fair wages
• Amplify underrepresented voices, including women leaders and emerging market practitioners
• Provide multilingual resources for the diverse Middle East workforce

KPIs: Gender balance in features/events | Professionals trained annually | Stakeholder satisfaction on inclusivity

4. Governance, Ethics & Transparency

Commitments:

• Operate with honesty, fairness, and transparency in all engagements
• Publish clear criteria for solution validation, partner selection, and content curation
• Protect data privacy per UAE regulations and international best practices
• Disclose commercial relationships and conflicts of interest
• Maintain editorial independence and anti-corruption measures

KPIs: Zero tolerance for ethical violations | Annual transparency reports | Stakeholder trust ratings

5. Economic Responsibility

Commitments:

• Demonstrate commercial viability of sustainability through ROI modeling and business cases
• Support local suppliers and Middle East solution providers
• Price services fairly and transparently
• Pay fair wages and provide team development opportunities

KPIs: Client satisfaction with value delivered | Local supplier percentage | Team retention rates

6. Education & Capacity Building

Commitments:

• Deliver high-quality educational content through podcasts, articles, webinars, and events
• Provide practical training bridging sustainability ambition and operational reality
• Support career development for sustainability professionals
• Offer subsidised training to independent hotels and SMEs with limited resources

KPIs: Training hours delivered | Educational resources published | Platform reach and engagement

7. Stakeholder Engagement

We actively engage with hotel owners/operators, hospitality professionals, solution providers, industry associations, government bodies, and local communities through collaborative, feedback-driven partnerships
focused on regional relevance, particularly within Middle East markets and Dubai’s net-zero commitments.

KPIs: Active strategic partnerships | Stakeholder satisfaction scores | Annual survey feedback implementation

8. Measurement & Reporting

Our Approach:

• Track and report annually on key CSR indicators across all policy areas
• Conduct annual stakeholder consultations for feedback
• Set annual CSR targets and report progress transparently
• Commission independent impact assessments where appropriate
• Publish annual CSR report by Q2 each year

Grievance Mechanism: Stakeholders can report concerns to csr@sustainabilitykiosk.com or via our anonymous reporting channel. All concerns investigated within 30 days.

9. Global Alignment

This policy aligns with:

International Frameworks:

1. UN Sustainable Development Goals (SDGs 4, 8, 9, 12, 13, 17)
2. ISO 26000 Guidance on Social Responsibility
3. UN Global Compact principles

Regional Frameworks:

1. Dubai 2040 Urban Master Plan
2. UAE Net Zero by 2050 Strategic Initiative

Sector Standards:

1. Global Sustainable Tourism Council (GSTC) Criteria
2. International Tourism Partnership (ITP) frameworks

10. Governance & Review

Accountability: The Founder/Managing Director holds ultimate responsibility for this policy. A designated
CSR lead coordinates implementation and reporting.

Review Cycle: This policy is reviewed and updated annually to reflect evolving best practices and stakeholder expectations.

Next Review: January 2027

SDG Alignment Summary

Primary Impact:

• SDG 12 (Responsible Consumption) – Resource efficiency, circular economy, responsible procurement
• SDG 13 (Climate Action) – Carbon reduction, climate risk awareness, anti-greenwashing
• SDG 9 (Innovation & Infrastructure) – Sustainable building solutions and operational innovation

Secondary Impact:

• SDG 4 (Education) – Training and capacity building
• SDG 8 (Decent Work) – Fair labor practices and economic resilience
• SDG 17 (Partnerships) – Collaborative platform for collective impact
• SDG 5 (Gender Equality) – Women’s leadership promotion
• SDG 11 (Sustainable Cities) – Supporting regional urban sustainability goals