ROVE Hotels, a brand known for its smart, socially conscious, and sustainability-driven approach, continuously seeks ways to integrate sustainability into daily operations. Recognizing that success depends not just on policies but also on engaged teams and measurable actions.

ROVE partnered with Sustainability Kiosk to introduce Hospitality Operations Sustainability Training (HOST)—a structured approach combining training, in-person workshops to embed sustainability into hotel operations.

The Challenge

While ROVE Hotels had sustainability initiatives in place, the challenge was ensuring that:
✅ All departments—housekeeping, engineering, F&B, and front office—were aligned in sustainable practices.
✅ Staff engagement translated into measurable impact, not just awareness.
✅ Sustainability initiatives could be tracked and managed effectively over time.

To bridge these gaps, ROVE needed a structured training program alongside practical tools for measurement and ongoing management.

The HOST Training & Tools Solution

The HOST approach developed by Sustainability Kiosk combines:
🔹 Engaging, in-person training and workshops to empower teams with sustainability knowledge and real-world applications.
🔹 Custom-built sustainability toolkits to provide department-specific guidance on best practices.
🔹 Tracking and reporting tools to help hotels measure sustainability progress, identify gaps, and manage ongoing improvements.

Rather than focusing solely on a theoretical approach, HOST enabled hands-on learning, immediate application, and structured data-driven management of sustainability initiatives.

Implementation at ROVE Hotels with Workshop

The first HOST training workshop was conducted in November 2024, followed by a session in February 2025 bringing together key operational teams for an interactive, action-oriented session. The training included:
✅ Scenario-based exercises demonstrating how sustainability fits into daily tasks.
✅ Department-specific sustainability insights, benchmarks tailored for Middle-East hospitality 
✅ Live discussions and problem-solving to encourage ownership and collaboration.

Following the training, HOST toolkits and trackers are add-ons available to help teams measure and manage sustainability initiatives in key operational areas, ensuring that sustainability is not just an initiative but a structured, trackable process.

Training Feedback & Success

The workshops received an outstanding feedback score of 4.8/5, with participants highlighting:
⭐ Increased confidence in applying sustainability practices in daily operations.
⭐ Clarity in department-specific roles and responsibilities in sustainability efforts.
⭐ Greater motivation and collaboration among teams.

Next Steps

With HOST now embedded into ROVE’s operations, the next steps include:
📊 Showcasing and Leveraging HOST tracking tools to monitor progress and refine sustainability goals.
🌱 Expanding training sessions to reach more team members across different properties.
🔄 Continuous improvement through regular workshops and toolkit enhancements.

Key Takeaway

By integrating hands-on training, in-person workshops, and practical sustainability management tools, ROVE Hotels is not just educating teams but also providing them with the resources and systems to measure, manage, and continuously improve sustainability in operations.

The 4.8/5 training satisfaction score and feedback from leadership attending the session, underscores the impact of HOST as a comprehensive approach to operational sustainability in hospitality.

Great feedback from the team, a video to summarise it; and testimonial below from HOST attendee and hotel manager, Deborah Lecci.